报告时间：2025年6月9日（星期一）14:00-15:00
报告地点：管理学院A南304
报告主题：A Blessing or a Curse? Teletriage Service in Healthcare
报告摘要：Teletriage is a telehealth service that uses telecommunication technologies to remotely assess patients' conditions and determine their needs for medical treatment. This paper examines how teletriage affects patients' decisions to seek treatment and when healthcare providers (e.g., medical businesses, hospitals, or clinics) should launch teletriage services. Our findings reveal that teletriage can encourage more mild patients to seek treatment while discouraging more severe patients. This occurs when teletriage lacks sufficient precision and patients' hassle cost of seeking treatment falls outside a moderate range. Specifically, when hassle costs are low, patients are generally inclined to seek treatment, but teletriage can misclassify severe patients, leading them to avoid necessary care. Conversely, when hassle costs are high, patients tend to stay home, yet teletriage can misidentify mild patients, prompting them to seek unnecessary treatment. As a result, even if teletriage is costless, healthcare providers may abandon this service, even though teletriage always increases patient surplus by improving their assessment of their medical needs. Interestingly, patients can be better off seeking treatment from providers who charge higher prices, as these providers are more likely to adopt teletriage services. These results caution healthcare policymakers that teletriage can exacerbate healthcare inefficiency instead of alleviating it. Nevertheless, to improve patient surplus, the government should sometimes subsidize providers to offer teletriage or allow providers to charge a higher treatment fee.。
报告人简介：
关旭，华中科技大学管理学院教授，华中卓越学者首席教授，国家杰出青年科学基金获得者。主要研究方向为供应链管理、运营与市场结合、信息设计和平台经济。在ManagementScience, Marketing Science, Information Systems Research, Production and Operations Management等商学院权威期刊发表多篇论文。主持包括国家自然科学基金杰出青年基金和优秀青年基金等多项科研项目。研究成果累计引用量超过1500次，多次获得ESI高被引论文，入选2023和2024年度全球前2%顶尖科学家榜单。现任中国管理科学与工程学会青年工作委员会秘书长，中国双法研究会服务科学与运作管理分会副秘书长；担任Informs旗下服务科学旗舰期刊Service Science副主编和Management Science, Manufacturing and Service Operations Management, Information Systems Research, Production and Operations Management等国际权威期刊客座编委和审稿专家。
